Customer Terms of Service

1. Agreement to Customer Terms

These Customer Terms of Service constitute a legally binding agreement between you, as a client or consumer (“Customer,” “you”), and Cloudcraft LLC., doing business as SkedulePro (“we,” “us,” or “our”). By creating a Customer account, browsing service offerings, or submitting a service booking request on SkedulePro, you agree to be bound by these terms.

2. Marketplace Facilitation & Independent Providers

SkedulePro provides a digital marketplace and appointment scheduling platform connecting Customers with independent, third-party service professionals (“Providers”).SkedulePro does not directly perform or deliver physical home, automotive, repair, beauty, or professional services. Providers operate as independent contractors and are not employees, agents, or joint venturers of Cloudcraft LLC. Any contractual agreement for the execution of services is made directly between you and the chosen Provider.

3. Bookings, Appointments & Property Access

When submitting a booking request, you agree to:

• Provide an accurate, accessible service address and valid contact information.
• Grant the Provider reasonable and safe access to your premises, property, utilities, or vehicle as necessary to fulfill the booked service.
• Ensure that the work environment is safe, non-hazardous, and free of unreasonable risks to the Provider or their personnel.
• Communicate promptly regarding any access codes, parking constraints, or site conditions.

4. Pricing, Payments & Billing via Stripe

All financial transactions on SkedulePro are processed securely through our PCI-DSS compliant third-party payment partner, Stripe, Inc.

• By providing a credit or debit card, you authorize Cloudcraft LLC and Stripe to charge or place an authorization hold for the total quoted service amount, including applicable taxes and platform processing fees.
• All prices are denominated and processed in United States Dollars ($ USD).
• You agree to pay all charges incurred under your account and acknowledge that payment is due upon booking confirmation or service completion according to the service terms.

5. Cancellations, Rescheduling & Refunds

Appointments and payment authorizations are subject to our dedicated Cancellation & Refund Policy. Customers may cancel or reschedule eligible bookings within the designated cancellation window specified at checkout. Failure to provide timely notice or failure to be present at the agreed appointment location (no-show) may result in forfeiture of the booking fee or an applicable cancellation charge.

6. Customer Conduct & Platform Safety

SkedulePro enforces a zero-tolerance policy against harassment, violence, intimidation, discrimination, fraud, or illegal behavior. You agree to treat all Providers with dignity and professional courtesy. SkedulePro reserves the right to immediately suspend or terminate the account of any Customer who violates these standards or attempts off-platform transactions to circumvent platform protections.

7. Ratings, Reviews & Honest Feedback

Customers are encouraged to leave honest, fair, and constructive reviews reflecting real service appointments. Reviews containing defamatory, abusive, profane, or fraudulent statements may be moderated or removed by SkedulePro at our discretion.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Cloudcraft LLC and its officers, directors, employees, and agents shall not be liable for any indirect, special, incidental, punitive, or consequential damages resulting from your use of the marketplace, including but not limited to any property damage, bodily injury, delays, or service quality disputes arising from services performed by independent Providers.

9. Governing Law & Jurisdiction

These Customer Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Cherokee County, Georgia for any disputes.